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Store Policies

IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually available.

RETURNS

As of March 1, 2018.

Returns must be made with in 30 days of purchase date.

No returns without receipt or proof of purchase.

Purchases made with check must wait 14 days for check to clear before refund.

Credit card refunds will be made on same credit card used for purchase.

Restocking fee (20% or more) on any opened , special order, or other used items.

Items must have original packaging, all original contents and be in same condition as at time of sale.

No Bicycle, Car Rack, or Child Trailer may be returned.

Special circumstances may be reviewed by management.

Policy is subject to change at any time.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling us. Thank you!